How Coastal Neuro Care may collect, use, communicate, and help protect information shared through our website, referral systems, and operational communications.
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Coastal Neuro Care (“Coastal Neuro Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, communications, referral systems, and related services.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our website, communicate with our team, submit referral or contact forms, or otherwise interact with Coastal Neuro Care online.
This website is intended for informational and communication purposes only and is not intended for emergency medical services.
Information You Voluntarily Provide
We may collect information you voluntarily submit through forms, communications, referrals, scheduling inquiries, or other interactions, including:
Please do not submit highly sensitive or urgent medical information through unsecured website forms or standard email unless specifically instructed to do so.
When healthcare facilities, providers, caregivers, or patients submit referral requests, we may collect information relevant to evaluating or coordinating care, including:
Submission of a referral request does not guarantee acceptance into care or establish a provider-patient relationship.
Like many modern websites, we may automatically collect limited technical and usage information, including:
This information helps improve website performance, usability, security, and visitor experience.
We may use collected information to:
We do not sell personal information to third parties.
Coastal Neuro Care may communicate through phone calls, email, website forms, SMS/text messaging, secure clinical or referral platforms, AI-assisted communication systems, and third-party operational systems.
Standard email, SMS, and website forms may not always be fully secure methods for transmitting sensitive information. Please avoid transmitting emergency or highly sensitive medical information through unsecured channels.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
Coastal Neuro Care may utilize AI-assisted technologies, automation systems, transcription tools, workflow systems, call management platforms, and communication technologies to support operational efficiency, communication routing, documentation support, referral processing, and administrative coordination.
These systems are intended to assist — not replace — licensed clinical judgment. Reasonable safeguards are used to support privacy, security, and operational compliance where applicable. Additional information may be available in our AI Communication Disclosure.
Our website may contain links to third-party websites or services, including partner organizations or affiliated clinical entities such as Elevate Functional Wellness, referral portals, patient communication systems, and scheduling tools.
We are not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of external websites independently.
We implement reasonable administrative, technical, and operational safeguards intended to help protect information from unauthorized access, disclosure, misuse, or alteration. However, no website, email system, or internet-based transmission method can be guaranteed to be completely secure.
Users transmit information at their own risk.
Certain communications or interactions with Coastal Neuro Care may involve protected health information (“PHI”) governed by applicable healthcare privacy laws, including HIPAA where applicable. Additional details may be available in our HIPAA & Patient Privacy page, applicable clinical consent documents, intake documentation, and patient communication materials.
This website itself is primarily informational and operational in nature.
This website is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children through the website.
You may request updates to submitted information, request communication preferences, decline certain non-essential cookies, or contact us regarding privacy concerns. Certain information may still be retained when required for operational, legal, regulatory, or healthcare-related purposes.
Depending on applicable law, certain users may have rights related to accessing personal information, correcting information, requesting deletion where applicable, and understanding how information is used. Some healthcare-related information may be exempt from deletion requests or subject to healthcare record retention obligations.
We may update this Privacy Policy periodically to reflect operational changes, regulatory updates, technology changes, website improvements, or service modifications. Updated versions will be posted on this page with a revised effective date.
If you have questions regarding this Privacy Policy or privacy-related concerns, please contact:
Coastal Neuro Care
Jacksonville, Florida
Phone: (904) 776-9126
Fax: (570) 554-8214
Email: contact@coastalneurocare.com
If this is a medical emergency, call 911 immediately or seek emergency medical care.